iTunes 7 Error – iTunes Unable to Browse Album Covers On This Computer

Update –  If you are having this issue, please read the rest of this post plus the comments at the bottom of the post.

I just upgraded to itunes 7. I’m on Windows XP by the way.  I was really excited to try out the new feature, Cover Flow which according to Apple "With Cover Flow, you can flip through your digital music and video collection just as you would CDs."

The update seemed to go fine. I then selected "Music" in my Library and hit the
Cover Flow button. Much to my surprise, I got the error listed below "iTunes is unable to browse album covers on this computer."

Cover_flow_error

I googled, searched blogs, searched Apples support and found nothing. Then I remembered I had set my video card to disable hardware acceleration. Sure enough, when I cranked up my hardware acceleration, iTunes worked fine. I’m blogging this here because I know tons of you musicians out there use iTunes and this post could save you hours of chasing your tail – especially since the error is not very clear that the issue is related to your video settings.

Possible remedies:

  • Enable hardware acceleration
  • Use 32-bit True Color

These settings can be accessed by , Right clicking on your desktop, select the "Settings Tab". Select 32-bit.  To turn on hardware acceleration, click advanced.

Hardware_accel

Then click the "Troubleshoot" tab and slide  the Hardware acceleration slider to the right.

Hardware_accel2

Update to my original post:

According to  http://completelygeeked.com/, two other issues might cause this:

Possibility 1: QuickTime is out of date…

Possibility 2: Video Driver is out of date…

CompletelyGeek also sites this forum on Apple.

See comments link below for even more discussion about this issue.

Mark Mosher
www.modulatethis.com
www.markmoshermusic.com

Copyright 2006, Newecho Productions, LLC

95 thoughts on “iTunes 7 Error – iTunes Unable to Browse Album Covers On This Computer

  1. I have a setup with a Matrox G450 and a P650 (three screens, one on the G450 and two on the P650). For me coverflow worked and suddenly stopped. After some fiddling around I found it:
    I had changed my primary screen to be the one on the G450 (for which dxdiag says AGP texture acceleration is not available). Because iTunes was running when I changed this, I did not notice until I rebooted.
    Apparently iTunes only determines whether to use coverflow by checking the properties of the primary display. Make sure the primary one is configured to be on a card that supports texture acceleration.
    Curiously enough once it is started, coverflow will work on any of the three screens….

    Like

  2. Thank you so much. This totally worked for me by increasing my color quality to 32 bit. Now I can browse album covers again. There was a step that was left out. Go to desktop, right click, click on properties, then click on settings. The color quality and advanced tab are there.

    Like

  3. Hi I am running Parallels Desktop and Itunes on a macbook pro.
    I have tried all the fixes above but to no avail.
    Why not run itunes on the OSX partition I hear you say, because I have a lot of my music stuff running on Windows and need to run Itunes on that Partition.
    Is anyone else in a similar position to me that can help where I can browse Album Covers in Itunes on my Windows XP running on Paralles desktop?

    Like

  4. If you have an integrated graphics card after buying a computer from Dell, HP, etc then I recommend going straight to the website of the manufacturer of the chipset (most probably Intel) and downloading the latest driver from there.
    The reason I say this is because there have been cases where Dell’s website do not have the latest driver available. You are much more likely to get the latest driver if you visit the manufacturers website.

    Like

  5. I read a lot of info for the Windows platform.
    But I am having this problem on a Mac Mini, with the LATEST iTunes 7.4.2 and QT 7.2.0
    There no settings I can see on my Mac for this HW accel/ or video color depth…
    Anyone can help? Or confirm it is a problem on Macs as well?

    Like

  6. Hi.
    I have almost the same problem when i turn on itunes. the thing is that when cowerflow is turned on it looks like crap. Its lines of black and white colors instead of nice graphics..how do i fix that?? i finally got cowerflow running but still the graphics doesnt seem to work..

    Like

  7. I don’t have Direct 3D Functionality.
    When I type in “dxdiag” it runs like a scan, then in the second tab(display)it says: “Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.”
    Does this mean that I can’t use cover float? pls help thnx

    Like

  8. I was actually able to get the Cover Flow working again after exhausting all remedies offered with the exception of one not offered here. I back-rev’d my graphics card driver to it’s original 03 version. All is working just fine.

    Like

  9. Thanks for this brilliant solution. The color quality of my laptop was downgraded to “Medium” by a crappy game without me knowing it. Putting it back to “High” fixed the problem. Again… Many Thanks!

    Like

  10. This may have been mentioned but:
    All settings described above were already my default prefs.
    In Itunes I changed the view from CoverFlow View to List View to Album View then back to CoverFlow view and it worked… go fig.

    Like

  11. Thank you! I had been frustrated by being unable to view the album cover flow, and thanks to your suggestion about the graphics accellerator, I can now see them. Thanks!

    Like

  12. – – – – –
    I have a setup with a Matrox G450 and a P650 (three screens, one on the G450 and two on the P650). For me coverflow worked and suddenly stopped. After some fiddling around I found it:
    I had changed my primary screen to be the one on the G450 (for which dxdiag says AGP texture acceleration is not available). Because iTunes was running when I changed this, I did not notice until I rebooted.
    Apparently iTunes only determines whether to use coverflow by checking the properties of the primary display. Make sure the primary one is configured to be on a card that supports texture acceleration.
    Curiously enough once it is started, coverflow will work on any of the three screens….
    Posted by: Daniel Schneller
    – – – – –
    Thanks! This did the trick for me (only ONE of my two video cards was able to do 3-D and it was NOT set as my ‘primary’ monitor video card. I switched it around and now it works great…. THANKS!

    Like

  13. Thank you so much for posting this!!
    It really saved a lot of time. iTunes doesn’t have anything in their “help” menu for this problem
    Your a real sport!!! Again, Thanks so much!

    Like

  14. Thank you! Sliding the graphics accelerator to the right solved my problem; I thought I was going to die without cover flow. You saved me.

    Like

  15. Just wanted to thank you very much for your kind help,I tried to get the help from apple and it was impossible.
    The proble I had was that itunes could not browse through album covers.
    But now everything with your hint of acceleration tip.
    Once again thanks very much
    Kishore

    Like

  16. I was having this problem.
    Then I realised I was remote Desktopped to the Itunes machine, the remote desktop video driver knocks the hardware acceleration on the head.
    When I browse iTunes on the actual machine all is well.
    Just in case anybody else out there is running their iTunes on a hidden pc with no attached monitor and accessing it via remote devices…

    Like

  17. you are indeed god like! something so simple has taken a few hours to sort – new S3 drivers and umpteen reboots -the machine was not in full colour mode -once changed robert was indeed your farthers brother “Bobs your uncle”
    thanks.
    A

    Like

  18. Even though this is a bit old, but still very useful. I have the cover flow problem in iTunes after installed the Stardock ObjectDocks, which changed my display settings to 16-bits. After changed back to 32-bits, problem resolved. Thanks.

    Like

  19. I tried all the h/w acceleration settings and checked out dxdiag but the same problem remained.
    I then reduced the display settings to a lower resolution and checked back with itunes and the music artwork was back!
    i then went back to the settings, returned the resolution back to what it was before and then back to itunes and everything was still ok!
    all very strange but now working ok. thanks to all for suggestions on this post.

    Like

  20. A simpler solution? :
    I just experienced the same problem. It happened when using Google Earth (in direct X mode) at the same time as iTunes. After closing Google Earth, and restarting iTunes, everything is fine again!
    Maybe something happens when Google Earth makes use of the 3D acceleration, when iTunes at the same time tries to use those resourcers.
    Best regards, Patrik

    Like

  21. I want to comment that 6 years later this helped me.
    I had forgotten that a program I ran the previous day to do a screen capture video had adjusted this setting for me. So as soon as I followed the directions to edit my Display settings, it worked like it had been all along. Thanks. Keep the post alive. 🙂

    Like

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